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Welcome to Actiphy.

Access Actiphy's knowledge, guidance, support documents and upgrades here.

How can we help?

Hardware

CPU :
Pentium 4 or above

Main Memory :
2GB or above

Hard Disk :
650MB or more of available disk space

  • Installation of the related products requires available space for the respective products.

DVD-ROM Drive :
Required to install the product and boot up the ActiveImage Protector Boot Environment.

Internet connection :
Required for online activation of the product, issuing a license file and installation of the latest updates

Operating System

Windows:

  • Windows Server 2022
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server IoT 2019/2022 for Storage
  • Windows Storage Server 2016
  • Windows Storage Server 2012 R2
  • Later than Windows 10 1803(x64),including Windows 11


Hypervisor:

  • Windows Server 2022 Hyper-V
  • Windows Server 2019 Hyper-V
  • Windows Server 2016 Hyper-V
  • Windows Server 2012/2012 R2 Hyper-V
  • VMware vSphere ESX[i] 6.0 / 6.5 / 6.7/ 7.0 / 8.0
  • Citrix Hypervisor 8.2
  • Proxmox VE 7.2-1
  • Nutanix Acropolis Hypervisor (AHV) 20190916.276
  • The operating systems above stated as guest OS of virtual machines on the respective hypervisors are also supported.
  • HyperAgent feature is available on ActiveImage Protector Server and Virtual.
  • HyperAgent supports Hyper-V and VMware vSphere.
  • As for the backup source OS for HyperAgent, please refer to our knowledge Base
  • HyperBack of HyperAgent (agentless backup) feature does not support Citrix Hypervisor、Proxmox VE and Nutanix AHV. Please backup those hypervisors with agent-based backup.
  • For the support information about the other hypervisors, please contact us.

 


File System

Hot Imaging Backup :
FAT16, FAT16X, FAT32, FAT32X, NTFS, ReFS

  • The above listed file systems on MBR and GPT disks are supported.
  • Support for the above mentioned file systems of virtual disks on Storage Space configured with Windows 8 or later OS.
  • ReZooming a virtual machine created in ReFS is not supported.

Cold Imaging in Actiphy Boot Environment (Linux):(except for IT Pro)
FAT16, FAT16X, FAT32, FAT32X, NTFS, Linux Ext2, Linux Ext3, Linux Ext4, Linux Swap, Linux LVM

  • Actiphy Boot Environment Builder supports building “Boot Environment.”

Cold Imaging in Actiphy Boot Environment(Windows RE/PE)or RescueBoot :
FAT16, FAT16X, FAT32, FAT32X, NTFS, exFAT, ReFS, Linux Ext2, Linux Ext3, Linux Ext4, Linux Swap

  • RescueBoot is not available for ActiveImage Protector IT Pro.
  • Actiphy Boot Environment (Windows RE/PE) is not supported on Linux.
  • File system on Storage Space and ReFS are supported only if the boot environment is created by using Windows ADK that supports the file system.
  • Actiphy Boot Environment Builder or ActiveImage Protector IT Pro Creator support building “Boot Environment”.

 

Backup Destination

 

  • Local Disk(Internal /External):HDD / SSD with ATA / SATA / eSATA / SCSI / SAS / FireWire (IEEE 1394) connection、Virtual hard disk created on the storage space
  • Network Drive: Actiphy StorageServer / Network drive with NAS(Network shared folders compatible with file sharing SMB/CIFS protocol , shared folders of Windows OS and Samba) / iSCSI / SAN connection
  • Cloud Storage:Amazon S3, Azure Storage, Wasabi Cloud, Neutrix Cloud, Nifty Cloud, Cloudian, S3 compatible object storage
  • HDD / SSD / RDX / Flash memory with USB connection
  • LTO(magnetic tape)
  • SFTP Server

 

    •  Storage media of which the sector size is 512 bytes or more is supported.
    •  SAN (fibre channel) can be used only when the driver is loaded in the boot environment.
    • LTO tape is supported on ActiveImage Protector Server / Virtual / Cluster / IT Pro.
    • When using ActiveImage Protector Virtual, physical machine with HyperAgent installed can backup to LTO tape.
    • As for verified LTO device List, please refer to Knowledge Base

 


Replication to Secondary Destination(Post Backup Process / ImageCenter)

  • Local Disk(Internal /External):HDD / SSD with ATA / SATA / eSATA / SCSI / SAS / FireWire (IEEE 1394) connection, Virtual hard disk created on the storage space
  • Network Drive: Network drive with NAS(Network shared folders compatible with file sharing SMB/CIFS protocol , shared folders of Windows OS and Samba) / iSCSI / SAN connection
  • Cloud Storage:Amazon S3, Azure Storage, Wasabi Cloud, Neutrix Cloud, OneDrive, Dropbox, Google Drive
  • HDD / SSD / RDX / flash memory with USB connection
  • SFTP / FTP / WebDAV(https / http)Server
  • Storage media of which the sector size is 512 bytes or more is supported.
  • SAN (fibre channel) can be used only when the driver is loaded in the boot environment.

 

Others

Deduplication :

  • A volume with available space of 1% or more of the total volume size of the backup source is required as the working area other than the storage space for the backup image files.
  • CPU: Dual core processor or above (recommended)
  • Main Memory: 2GB or above (recommended)
    • 8GB or more main memory is recommended when processing large volume data.
  • Intel Itanium(IA-64)based systems are not supported.

HyperBack / HyperRecovery (when using ActiveImage Protector Server / Virtual ) :

  • Dual Core or above CPU (recommended)
  • 4GB or more of main memory (recommended)
  • 1Gbps-capable NIC or above

Building RescueBoot / QuickRecovery:

Windows 10 1803(x64) or later Windows Desktop OS, Windows Server 2016 or later Windows Server OS

  • QuickRecovery are not supported on ActiveImage Protector Cloud

 

 


Actiphy Boot Environment(Windows PE / RE)

Main Memory :
2GB or above

DVD-ROM Drive :
Required to install the product and boot up the ActiveImage Protector Boot Environment.

Others :
System requirements for Deduplication feature are as follows:

  • A volume with available space of 1% or more of the total volume size of the backup source as the working area to back up using deduplication other than the storage space for backup image files.
  • CPU: Dual core processor or above (recommended)
  • Main Memory: 2GB or above (recommended)
    • 8GB or more main memory is recommended when processing large volume data.
  • Intel Itanium(IA-64)based systems are not supported.

File System :
FAT16, FAT32, NTFS, exFAT, ReFS, Linux Ext2, Linux Ext3, Linux Ext4, Linux Swap

  • The above file systems on MBR and GPT disks are supported.
  • File system on Storage Space and ReFS are supported only if the boot environment is created by using Windows ADK that supports the file system.
  • exFAT is supported with full-sector backup
  • Actiphy Boot Environment (Windows PE/RE) is not supported on Linux.

Backup Destination :

  • Local Disk(Internal /External):HDD / SSD with ATA / SATA / eSATA / SCSI / SAS / FireWire (IEEE 1394) connection、Virtual hard disk created on the storage space
  • Network Drive: Actiphy StorageServer / Network drive with NAS(Network shared folders compatible with file sharing SMB/CIFS protocol , shared folders of Windows OS and Samba) / iSCSI / SAN connection
  • Cloud Storage:Amazon S3, Azure Storage, Wasabi Cloud, Neutrix Cloud, Nifty Cloud, Cloudian, S3 compatible object storage
  • HDD / SSD / RDX / Flash memory with USB connection
  • LTO(magnetic tape)
  • SFTP Server

 

  • Storage media of which the sector size is 512 bytes or more is supported.
  • SAN (fibre channel) can be used only when the driver is loaded in the boot environment.
  • LTO is supported on ActiveImage Protector Server / Virtual / Cluster / IT Pro.
  • The use of LTO on ActiveImage Protector Virtual is only supported for physical machines with HyperAgent installed.
  • As for verified LTO device, please refer to Knowledge Base
  • As for the supported destination storage when backing up in boot environment, please refer to Knowledge Base

 

 

Actiphy Boot Environment(Linux)

Main Memory :
2GB or above

DVD-ROM Drive :
Required to install the product and boot up the ActiveImage Protector Boot Environment.

Others :
System requirements for Deduplication feature are as follows:

  • A volume with available space of 1% or more of the total volume size of the backup source as the working area to back up using deduplication other than the storage space for backup image files.
  • CPU: Dual core processor or above (recommended)
  • Main Memory: 2GB or above (recommended)
    • 8GB or more main memory is recommended when processing large volume data.
  • Intel Itanium(IA-64)based systems are not supported.

File System :
FAT16, FAT32, NTFS, Linux Ext2, Linux Ext3, Linux Ext4, Linux Swap, Linux LVM, XFS, VMFS5(Smart Sector backup for 2TB or less), VMFS6(Full Sector backup only)

  • Cold backup supports ESXi 6.5 / 6.7 / 7.0 / 8.0
  • The above file systems on MBR and GPT disks are supported.
  • The above mentioned file systems of virtual disks on Storage Space configured with Windows 8 or later are supported.

Backup Destination :

  • Local Disk(Internal /External):HDD / SSD with ATA / SATA / eSATA / SCSI / SAS / FireWire (IEEE 1394) connection、Virtual hard disk created on the storage space
  • Network Drive: Actiphy StorageServer / Network drive with NAS(Network shared folders compatible with file sharing SMB/CIFS protocol , shared folders of Windows OS and Samba) / iSCSI / SAN connection
  • Cloud Storage:Amazon S3, Azure Storage, Wasabi Cloud, Neutrix Cloud , Nifty Cloud, Cloudian, S3 compatible object storage
  • HDD / SSD / RDX / Flash memory with USB connection
  • SFTP Server
  • Please refer here to check how to use iSCSI.
  • SAN (fibre channel) can be used only when the driver is loaded in the boot environment.
  • As for the supported destination storage when backing up in boot environment, please refer to Knowledge Base
  • As for mounting nfs share in CentOS-based boot environment, please refer to Knowledge Base

 

 

 

Actiphy Boot Environment Builder

CPU :
Pentium 4 or above

Main Memory :
1024MB or above

Hard Disk :
2048 MB or more of available disk space

Internet Connection :
Required for update of the product

  • If you use a proxy server for internet access, click on [?] and configure the proxy settings.

Screen Resolution :
1152 x 864 (XGA+) or above. Display scale is 100%.

Operating System :
Windows 10 (x64) or later version of Windows Desktop OS, Windows Server 2012 R2 or later version of Windows Server OS

  • Using Windows RE with the BE Builder fails to create a boot environment on Windows Server 2012 R2 or in an environment where recovery partitions are not present.

Windows ADK :
ADK for Windows 10, Version 1703 or later

  • ActiveImage Protector IT Pro Creator does not support ADK of Windows 11 version 22H2

The following components are required:

  • Deployment Tools
  • Windows Preinstallation Environment(Windows PE)

If the Windows ADK for Windows 10 1809 or later was downloaded, please install the Windows Preinstallation Environment (Windows PE) from “Windows PE Add-on for the ADK”.

 

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