All MSPs at one point or another are likely to deal with clients who are not ‘tech-savvy’ or do not understand the different technical aspects of backup and disaster recovery management. In these cases, it is important to treat these clients a little differently to ensure their satisfaction and to maintain, if not better, the […]
In some cases your MSP may have to work with a company’s internal IT department. Depending on the circumstances, the IT team may be thrilled for the extra support and expertise, or they may resent you for making changes to their systems. Either way, there are ways in which you can promote positive collaboration between
ActiveImage can help you provide the best backup and disaster recovery solutions to your clients. However, it is not only the products and solutions on offer that need to be outstanding, but the customer service and satisfaction needs to be high. Clients who have a bad experience are more likely to find another service provider.
Knowing what not to do when creating and implementing your data recovery plan is just as important as knowing how to put together and maintain a correct and reliable procedure. Here is what to avoid when working with data recovery: What to Avoid in Data Recovery 1. Don’t Underestimate Your Infrastructure Many organizations
Sometimes technology doesn’t always work the way it used to and it could be starting to show its age, and signalling that it is time for a replacement. However, some signs that makes it look like your machine is malfunctioning can also be a sign that you have been hacked. Here are 6 things you